Terms of Service

These Terms of Service (Terms) govern access to the Aentury mobile application, business dashboard, websites, check-ins, messaging, discovery, campaigns, events, tickets, and related services. By creating an account or using Aentury, you agree to these Terms and the Privacy Policy.

If you use Aentury for a company or organisation, you confirm that you have authority to bind it to these Terms.

You must be at least 16 years old and legally able to agree to these Terms.

You must provide accurate information, protect your sign-in details, and promptly update information that changes. You are responsible for activity under your account except where caused by our breach.

You may use Aentury only lawfully and in accordance with these Terms and our Community Guidelines.

• Do not impersonate others, misrepresent a visit, manipulate check-ins, claims, redemptions, ticket entry, engagement, or analytics.
• Do not harass people, publish illegal or harmful content, send spam, or attempt to access accounts or systems without permission.
• Do not scrape, reverse engineer, disrupt, overload, or misuse the Services except where applicable law expressly permits it.
• Do not use Aentury to infringe privacy, intellectual property, consumer, advertising, payment, or other rights.

You retain ownership of content you create. You grant Aentury a worldwide, non-exclusive, royalty-free licence to host, store, reproduce, adapt for technical purposes, display, distribute, and otherwise process that content only as needed to operate, improve, secure, and promote the Services in accordance with your settings.

You confirm that you have the rights needed to upload your content. You can delete content, subject to reasonable processing time, recipient copies, backup retention, and legal obligations.

Check-ins and event entry may use QR codes, location, time, device, account, and risk signals. Verification is intended to reduce misuse but does not guarantee a person's identity, safety, suitability, or presence in every circumstance.

When an event requires place verification, buying a ticket on the public website does not complete admission. The attendee must use Spot Check-in in the Aentury mobile app at the venue before the ticket can be admitted.

Businesses are responsible for operating safe premises, correctly configuring their place and events, training team members, and honouring valid offers and tickets subject to their disclosed conditions.

Businesses are responsible for campaign claims, eligibility, availability, dates, inventory, consumer disclosures, and compliance with applicable advertising and promotion laws. Users must not transfer, duplicate, sell, or manipulate a coupon unless its terms expressly allow it.

A partnership label appears only after the relevant business approves a request or where another authorised workflow confirms the relationship. Creators and businesses remain responsible for required advertising disclosures.

Event organisers are responsible for event accuracy, venue rights, safety, licences, taxes, cancellation terms, refunds, and delivering the advertised event. Ticket purchases may be processed by Paystack or another provider shown at checkout.

Prices, Aentury service fees, organiser proceeds, taxes, and refund rules will be shown where applicable. Except where law requires otherwise, refunds are governed by the organiser's stated policy and the checkout terms. Aentury may reverse or withhold a transaction reasonably linked to fraud, chargebacks, sanctions, or legal obligations.

Business owners control staff access and are responsible for actions taken through authorised staff accounts. Staff must use only the permissions required for their role. Aentury may request information to verify a business, place, payout recipient, organiser, or authorised representative.

Aentury, its software, branding, interface, documentation, and non-user content are owned by Aentury or its licensors. These Terms give you a limited, revocable, non-transferable right to use the Services; they do not transfer ownership.

We may remove or limit content, features, transactions, or accounts where reasonably necessary to enforce these Terms, protect users or businesses, respond to legal requests, prevent fraud, or protect the Services. Where appropriate, we may provide notice or an opportunity to appeal through Aentury Support.

We may improve, change, suspend, or discontinue parts of Aentury. We aim to provide a reliable service but do not promise uninterrupted or error-free operation.

To the extent permitted by law, the Services are provided on an as available basis. Aentury does not guarantee user content, business claims, places, events, attendance, campaign outcomes, earnings, or third-party services.

Nothing in these Terms excludes liability that cannot legally be excluded. To the extent permitted by law, Aentury is not liable for indirect, incidental, special, consequential, or lost-profit damages arising from use of the Services.

If you use Aentury for a business or event, you agree to indemnify Aentury against third-party claims arising from your unlawful content, campaigns, events, premises, products, staff actions, or breach of these Terms, except to the extent caused by Aentury.

These Terms are governed by the laws of the Republic of Ghana, without limiting mandatory rights you may have under the law where you live. Before filing a claim, please contact Aentury Support so we can try to resolve the issue informally.

We may update these Terms. We will post the revised version with a new effective date and provide additional notice where required. Continued use after the effective date means you accept the revised Terms.

Questions about these Terms can be submitted through Aentury Support. Please include enough detail for us to identify the issue and the relevant account, transaction, place, or event.